Your first service call... The first service call with a new customer, typically, is more involved than for regular customers. Often this is due to the piano having not been serviced in a some time. While tuning is foremost in the minds of most piano owners, certain prerequisites must be addressed before good work leading to a stable tuning can be done. These include checking for the structual integrity of the piano, observing environmental factors such as heat sources including sunlight that may adversely affect the piano and addressing mechanical problems that may affect playability. If these concerns have not been attended to in the past or in a long time, the first tuning will require more time and, consequently, more expense than a piano that has been professionally maintained. In most cases I can resolve most issues so that tunings in subsequent years are much less involved. During our introductory phone call, I will likely ask questions about the piano's make, whether it's a grand or upright, its service history, any problems or concerns you have, etc... Any information that you can provide me in the beginning will help me be appropriately prepared to offer you the best service. No two pianos are exactly alike. Even pianos of the same model can behave differently. That's one of the true challenges of my work. That's also what helps keep it interesting. Prior to a service call there are a few things you can do to assure good results. 1. Advise me of any problems you have noticed. I usually pick up on most things, but don't make any assumptions. For instance, someone who plays with a light touch may notice a sticking note that's not obvious when a heavier touch is used. Piano tuning requires a heavy touch, but if I'm aware of a problem, I can vary my touch in the offending area to find the problem. 2. Make sure that the piano is located away from sources of heat (including direct sunlight). If the piano ever feels warm to the touch, tuning stability may be questionable and the potential for serious damage to the piano exists. 3. Clear off the piano and provide me with room to work around the piano. I charge by the hour, so the easier you make it for me to do my work, the less it will potentially cost you. 4. I do expect to be paid upon completion of the service call. Any other arrangements, such as mailing in payment, must be approved by me prior to the appointment. I accept cash and checks. I'm sorry, but I cannot accept credit cards. Please see "My rates" page for more details. 5. To make an appointment or request more information, please call me at 799-2743. You may need to leave a message on my answering machine, but I normally return calls the same day and rarely take more than 24 hours to respond. To email me, use the link on this page, but please provide me with your phone number and the best time to call.